I use Ancestry over 8 hours a day, and I have been a member since 2002.
I am extremely frustrated with the time it takes to try and find the records that I know are there.
I have telephoned, tweeted, facebooked and messaged with no solutions, I feel that no-one is listening, and I am having to use other subscription sites more and more as I either cannot find the results that I know are there somewhere, or it takes to long to try and find them.
Here are a list of the problems that I are outstanding:
1) My Site preferences are set as follows:
But as soon as I click on search I get the results NOT category view
2) A search I do quite often is search for a surname and a spouse surname, in theis case Bentley and spouse Crook in the UK and Ireland collection, there should be in the region of 98 results as shown on 13 April 2018
But, now I get this
3) Wildcards in the keyword search not working.
If I use the same example as above but type Lancashire in the keywords this is the results
If, instead, I type lanc* in the keywords I get this
No longer showing the results from Lancashire!
4) When I go into a category to look at results and then click on All Categories it returns me to the results view NOT the category view that I was working in
5) Here is a Search
When I click on the second category shown above I get the following:
6) Search for a person and their spouse:
Family Trees are not showing in the results
If I search Public Family Trees I get
7) When searching for more than one keyword it shows results for OR not AND as previously
So results for surnames Barnes and keyword Lancashire are 277,920
results for surname Barnes and keyword Nuttall are 1,019
results for surname Barnes and leywords Nuttall Lancashire are 278,205
8) Searching All Scotland, Select Births and Baptisms, 1564-1950
includes these results
